Can an order be cancelled?Orders may be cancelled by notifying us by e-mail (mail@4allcards.com) before you receive e-mail confirmation that your order has been dispatched. Once your order has been dispatched, please refer to our refund or replacement terms below.
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What happens if an item is out of stock?If we do not have sufficient stock to fulfil your order you will be contacted within 24 hours and will be given the opportunity to select a substitution or receive a refund.
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How quickly will my order be despatched?Orders received before 2pm, Monday to Friday (except Bank Holidays), are normally dispatched the same day, subject to stock being available. All other orders are dispatched the next working day - This means that orders received after 2pm on Friday and at the weekend will be despatched on Monday, excepting Bank Holidays when they will be despatched on Tuesday. |
What delivery method do you use for UK orders?As standard, UK orders are sent by Royal Mail, 1st Class. However, you have the option to upgrade to Royal Mail's Special Delivery (Guaranteed next working day) service at the checkout stage. |
How much does UK postage and packaging cost?1st class postage is FREE for all UK orders of £5.00 and over in value. UK Orders below £5.00 in value will incur a small delivery charge of 75p per order.
The charge for the Royal Mail Special Delivery Next Day Guaranteed service is calculated by reference to the total order value.
For your reference, the UK delivery charges are listed below:-
| UK (First Class): | | Up to £4.99 | - | £0.75 | | £5.00 and over | - | FREE | | | | UK (Special Delivery): | | Up to £9.99 | - | £5.95 | | £10.00 to £49.99 | - | £7.50 | | £50.00 to £99.99 | - | £10.00 | | £100.00 and over | - | £25.00 |
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Do you ship to overseas addresses?Yes. All overseas orders are dispatched by Air Mail. Postage and packing charges for overseas orders is calculated by reference to the total order value. See next question for details of the charges. |
What are overseas postage and packing charges?Postage and packing for international orders is calculated by reference to the total order value as follows:-
| Europe: | | Up to £2.49 | - | £2.00 | | £2.50 to £4.99 | - | £2.75 | | £5.00 to £9.99 | - | £4.00 | | £10.00 to £19.99 | - | £5.50 | | £20.00 to £29.99 | - | £7.00 | | £30.00 to £39.99 | - | £8.50 | | £40.00 to £49.99 | - | £10.00 | | £50.00 to £99.99 | - | £14.00 | | £100.00 and over | - | £25.00 | | | | Rest of the World: | | Up to £2.49 | - | £2.50 | | £2.50 to £4.99 | - | £3.50 | | £5.00 to £9.99 | - | £5.00 | | £10.00 to £19.99 | - | £7.00 | | £20.00 to £29.99 | - | £9.00 | | £30.00 to £39.99 | - | £11.00 | | £40.00 to £49.99 | - | £14.00 | | £50.00 to £99.99 | - | £23.00 | | £100.00 and over | - | £45.00 |
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How long will it take for my order to arrive?Royal Mail aims to deliver items sent by 1st Class Post the next working day, however, you should allow 2-3 days for your order to arrive.
Items sent using the Royal Mail Special Delivery Next Day service are guaranteed to be delivered the next working day and will need to be signed for upon delivery.
Delivery time for non-UK orders varies depending upon the destination. Please contact us by e-mail for specific advice. |
Can my order be sent to another address other than my home?Yes - you will be given the chance to enter a separate delivery address at checkout. However, for larger orders, please note that 4AllCards reserves the right to only send orders to the address of the cardholder. |
Do you ship to BFPO addresses?Yes - no additional charge is made. Please ensure you enter your delivery address at checkout. |
Do you offer any corporate services?Yes - we are pleased to help corporate customers looking to purchase multiple cards - please click here for further details. |
Do you offer a card personalisation service?Yes, we will add a personal greeting and signature to a card and post it for the orderer to a third party. Please see the written message section on the site for full details. Please note this service applies to a limited number of cards. We do not offer a corporate card over printing service. |
What is your returns policy?If you are not completely satisfied with your purchase, please contact us at returns@4allcards.com and we will send instructions on how to return items for a full refund or replacement. Please contact us within 14 days of receipt.
Please note that when returning items that postage charges cannot be refunded and the customer is responsible for return postage charges. We recommend that you receive proof of postage when returning items, as refunds cannot be issued until the returned items are received. Items must be returned in their original packaging in a resalable condition.
Please note, we cannot accept returns for any items made to a customers own specification, i.e. personalised cards or stationary. |
